Effective Date: April 1, 2025
We want you to be completely satisfied with your purchase. If you are not happy with the items you received, we offer a comprehensive returns and refund policy to ensure that you are taken care of.
1. Return Window
Customers can return their items within 30 days from the date of delivery. To initiate a return, please contact us at support@dropswoventrue.shop within this period. Any returns requested after this time will not be eligible for a refund.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition as it was received.
- The item must be in its original packaging with all original tags attached.
- The item must not be part of any final sale or clearance category.
3. Refund Process
Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method within a certain period (usually 5-10 business days).
4. Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Clearance or final sale items
- Intimate or sanitary goods (underwear, socks, etc.)
5. Exchanges
We only offer exchanges for items that are defective, damaged, or incorrect. If you need an exchange, please contact us at support@dropswoventrue.shop to initiate the process.
6. Return Shipping Costs
The customer is responsible for the return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable, and if a refund is granted, the cost of return shipping will be deducted from the total refund amount.
